Frequently Asked Questions
Everything you need to know about your NECA shopping experience.
How long will it take to receive my order?
Standard shipping typically takes 3-7 business days within the continental US. Express shipping options are available at checkout for faster delivery.
What is your return policy for apparel?
We offer a 30-day return window for all unworn items with original tags attached. Please use our online portal to generate a prepaid return label.
How do I ensure I'm ordering the correct size?
Each product page features a detailed size guide with specific measurements. We recommend comparing these against your favorite fitting garments at home.
Do you ship internationally?
Yes, NECA ships to over 50 countries worldwide. Shipping costs and delivery timelines vary by destination and are calculated at checkout.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and 'Buy Now, Pay Later' options via Klarna and Afterpay.
Are your products ethically manufactured?
Sustainability and ethics are at our core. We partner exclusively with Fair Trade certified factories that ensure safe working conditions and fair wages for all workers.